Salesforce Service Cloud offers customers a personalized experience. It offers online customer service on any device and allows for the integration of all the customer service data into the other Salesforce clouds. As with the Sales Cloud, the Salesforce Service Cloud Pricing is also four-tiered:
1. Salesforce Essentials – $25:
One of the standout features of Salesforce Essentials is Case Management, where the entire lifecycle of the case is managed from a single system. This includes functionalities like automatic creation of cases from web or email, auto-response to emails, and automatic routing of cases to respective queues. Salesforce essentials also include other features such as cross-company collaboration, customizable reports, and a mobile app.
2. Lightning Professional – $75:
In addition to the Salesforce Essentials features, the Professional version includes Service Contracts and Entitlements, Developer Sandbox, asset, and order management. Lightning Professional also has salient features such as a Read-only Knowledge-base, Case Milestone tracker, and CTI Integration.
3. Lightning Enterprise – $150:
Lightning Enterprise takes the experience one step further by connecting external systems and data to Salesforce using web services API. Other features like approval automation, offline access, advanced case management, and advanced reporting help push for a better experience.
4. Lightning Unlimited – $300:
In addition to the features present in other packages, Lightning Unlimited comes with 24/7 support and configuration services. Lightning Unlimited includes a comprehensive 360-degree view of all your CRM operations. Several other important features like Salesforce developer support, configuration services, full Sandbox, and access to Premier Success Resources are also available.