RTLabs can help you with top to bottom review of your CRM capabilities with a Salesforce audit. We will examine all your Salesforce process records as well as user roles and provide you with the analysis if they are functioning optimally. Our scrutiny will also provide you with solutions to eliminate any shortcomings in your CRM so you can take all benefits that are due.
In a nutshell, our processes include taking over your development and administration support of your Salesforce systems. If your business requires any type of support functions for your Salesforce, we provide that too. To elaborate further:
Daily administration: We can help you with the configuration of a Salesforce solution. This includes setting up workflows, the configuration of custom reports, or installing applications to ensure that your Salesforce-supported business operations continue without hurdles.
Data administration: If you require additional services, we also upload data in a Salesforce solution, cleanse data for you, set up duplicate and validation rules, and so on.
Around the clock system monitoring: We have the capabilities to quickly identify and resolve any errors in your Salesforce performance. This is intended to help you in preventing any serious performance issues.
Monthly health updates.:We provide you with a Salesforce solution to cope with any inefficiencies and problem areas that may require optimization in their features or processes.
User help desk: We support Salesforce solution’s users by answering questions about all issues that they may be facing. These may include issues like system unavailability affecting many users.
Troubleshooting. We swiftly act to resolve any critical issues that may be impacting your Salesforce on performance, security, or in any other way. These issues may need resolutions on the code level.
System evolution. We can help you with enhancements, be them small or substantial. This is geared towards a Salesforce solution. Depending on your requests, changes and modifications to default functionality may also be made quickly, while ensuring no impact to current business operations in Salesforce.
Following Salesforce products come under our packages:
In this stage we will take upon the analysis of your Salesforce solution, keeping in view the input from the IT department and business departments, incident history, change backlogs, etc., and provide you the solutions that your business needs.
We obtain knowledge from transfer and mining (documentation on configurations, customizations, etc.) to accomplish this. We also carry out service planning and responsibility transfer at every stage of the process.
We deliver the previously decided scope of Salesforce Support and follow it with monthly result analysis and reporting.
We promise you quarterly proposals on possible process improvements to keep you ahead of the curve.
Staying true to the ITSM best practices, we also handle your support tickets. If you need any changes or modifications implemented to your Salesforce solution, we can also provide two cooperation options:
The task-based cooperation model
Our team of experts will process change tickets with technical requirements for the custom functionality. Business departments will initiate these Change tickets and then IT managers will approve them from the customer’s side.
The need-based cooperation model
Here, our team will process your change requests depending on your business needs. We will collaborate with your business departments to come up with detailed requirements and implementations that will then direct the required changes.
The total price of the Salesforce technical support service may include:
Monthly costs. These fees will depend on the number of Salesforce users in your company, as well as the service scope you’re choosing. The complexity of customizations of your Salesforce solution will also be accounted for here.
Other payments that are based on the T&M model will also be included. These are for the services additional to the scope covered by fixed monthly price.
With us, you can have the assurance that we will be self-managed but completely transparent in our performance. You will have the authority to foresee the effectiveness of our support services operations with the following KPIs:
I have utilised the services of RTLabs for customizations related to a company project. Their team is well equipped with sharp and talented developers. Along with that, the support team is always readily available making sure that any issues are resolved quickly.
Ian Hastings , Director
I’ve been working with RTLabs for quite some time, and have been consistently impressed by the work that they deliver. Always worth the investment. Their attitude is great, they deliver on time, and the quality is superb. What more could you ask for?
Ivan Sutja
I had the pleasure of working with RTLabs in a development project for my company. They were easy to work with, the progress was as planned, and the results were above my expectation. Would be happy to work with them again.
Jean-Michelle Maudet
RTLabs and Shahrukh Riaz in particular, has been an absolute pleasure to work with over the past few months. We initially engaged with RTLabs for some expert SugarCRM development and consultancy; it was quickly apparent that they have exceptional command in all LAMP technologies. Their hard work ethics, backed up by uncompromising support should be a textbook example to the rest of the outsourcing community. Six months in and we’re sending more work their way all the time.
Niki Dinsey, Managing Director
Hussain and the team at RTLabs were excellent to work with! Very professional, communicative, answered all my questions and they completed the work early! I would recommend them again and will definitely be working with them again!
Jon Paul, Haro Street Media
Quality provider for Sugar work, will be using him again for further iterations of the project and any other work I have. Would thoroughly recommend RTLabs to anyone doing SugarCRM development.
Nick Dunin, Click Pursuits
RTLabs is a great provider. They are extremely knowledgeable when it comes to PHP and SugarCRM. They also remained very much on schedule throughout the whole project. I would highly recommend them and wouldn’t hesitate to use them again.
Justin Weber, Sourcetoad LLC
The RTLabs team was quick at grasping my requirements and extremely professional in implementing and delivering all the tasks. I look forward to working with them on further projects.
Matthew Baugh, Rainmaker Appointments
I had some urgent tasks that needed to be delivered. RTLabs hit the ground running. They were incredibly fast at getting to grips with systems they had no prior knowledge of and began delivering the very same day the tasks were defined. Very much looking forward to involving RTLabs with many other projects both now and in the future. The communication has been fantastic and our RTLabs point of contact, Hussain, has been patient, helpful, professional and respectful. RTLabs are a perfect fit for the work here at FlatCoder.
Gary Rigg, Flatcoder
I have been working with RTLabs for several months on a complicated and challenging installation of Sugar CRM. Their technical capabilities, combined with a great attention to detail, has resulted in a comprehensive solution, custom tailored to our exact needs. I recommend them highly and look forward to working with them on future projects.
Alan Geer, President
RTLabs is a very professional organization. Their knowledge of the Sugar environment is very strong. They were able to help me quickly decide on our strategic direction based on the information they gathered for me. I will use them again on future SugarCRM projects.
Chainrai Waney, PCM Savings
Efficient. To the point. No fuss.
Rudi Haarhoff, Hemisphere Solutions
Excellent responsiveness, quick to fix bugs, excellent communication.
Richard Metcalfe, ARKK Solutions
RT Labs Ltd
4-12 Regent Street
London, SW1Y 4RG
0207 993 8524
Company No: 8048043
VAT No: 138 9909 60
