By Robert Ulrich
The client, a CRM product company, set out to build a solution that would help organizations adopt, optimize, and continuously improve SugarCRM usage. The goal was to deliver a visual, process-driven product that could simplify how teams interact with SugarCRM while improving operational efficiency and user experience.
RT Labs partnered with the client to design and build the product from the ground up, delivering a production-ready SugarCRM extension focused on adoption, automation, and process clarity.
Despite SugarCRM’s flexibility, many organizations struggle with adoption due to complex workflows and limited process visibility.
The client faced several challenges:
The product required deep SugarCRM platform expertise and enterprise-grade engineering standards.
RT Labs delivered a best-practice SugarCRM product, engineered specifically to enhance adoption and process efficiency.
Through this engagement, RT Labs helped the client achieve:
This case positioned RT Labs as a trusted SugarCRM product engineering partner, contributing directly to the evolution of the platform ecosystem.
Build products that elevate SugarCRM adoption and performance.
RT Labs partners with CRM product companies to engineer scalable, platform-grade solutions that deliver real impact.
RT Labs
Ltd
4-12 Regent Street
London, SW1Y 4RG
0207 993 8524
Company No: 08048043
VAT No: 138 9909 60